Shipping International

Shipping is done by DHL. Delivery by express shipping is unfortunately not possible.

In-stock items are usually shipped by the next business day. For out-of-stock items, the delivery time is shown below the size selection:

Please note that we always ship orders as a whole. If one or more items are out of stock, the order will be shipped once all items are available.

Delivery charges

Non EU

14,95€ | Free delivery from 250 € purchase value

EU

9,95 € | Free delivery from 150 € purchase value

Swiss customers who have the goods delivered to Germany (with VAT) and import the shipment to Switzerland can have the VAT refunded by shop4runners to a current account (IBAN and BIC) after sending the original invoice stamped by customs. Please send the invoice as original by mail. Sending by mail is not accepted. Possible customs costs are not included in the shipping costs and have to be paid by the customer. These usually amount to approx. 7% of the value of goods.

Refunds will be issued to your original payment method within 5 business days after your return has been booked. Your bank or credit card provider may require additional time to process the refund.

Return

Returns from abroad or for returns outside Germany are always at the expense of the customer.

If the return is below the minimum order value for the delivery free of shipping costs, the shipping costs will be deducted from the refund amount.

This also applies in case of a return of the complete order.

Returning deliveries from Switzerland

For our Swiss customers, we offer the option to generate a DHL return label for a fee of €20. By using the provided return label, you agree that the cost of €20 will be deducted from your refund during the return processing. Please proceed as follows:

  1. Register your return completely in the return portal (LINK) and download the DHL return label along with the provided customs declaration form (CN23) at the end – it looks like this. You will also receive the return label and customs declaration (CN23) via email.

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  1. Find the original invoice. It was included in the package you received. We also sent the invoice to you by email along with the shipping details of your order. Please print it out.

  2. Please place the following documents in a shipping pouch ON THE OUTSIDE of your return package:

  • Shipping label

  • Completed customs declaration form (CN23), including the EORI number¹

  • A copy of the original commercial invoice as proof of return goods

  1. Drop off the package at a nearby DHL branch and send it back to us.

  2. Once the package arrives at our warehouse, we will process the return and refund you the amount minus the €20 fee.